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For Enterprise Architecture Professionals

The Five Key Trends That Will Shape Your 2020 Content Services Strategy

Landscape: The Enterprise Content Management Playbook

May 5, 2020

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This is the Landscape report in The Enterprise Content Management Playbook For 2020.

Why Read This Report

Five key trends are shaping the content management market as it evolves into flexible cloud and hybrid platforms. Content-rich use cases that cross business boundaries, the rise of intelligent content services, and fresh approaches to authoring content are all factors driving platform innovation. This report will help enterprise architecture (EA) professionals keep their content management roadmap relevant to their firm's top business imperatives. This is an update of a previously published report; Forrester reviews and revises it periodically for continued relevance and accuracy. We are now updating it to reflect new market trends across the landscape.

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Table of Contents

  • Customer And Employee Experience Drive Content Services Evolution
  • Five Trends Shape The Enterprise Content Management Landscape
  • Recommendations

  • Fast-Track Your Adoption Of Modern Content Platforms
  • Supplemental Material
  • Related Research Documents

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