The Forrester New Wave™: Conversational AI For Customer Service, Q2 2019

The 14 Providers That Matter Most And How They Stack Up
June 11th, 2019
Sara Sjoblom
and Diane Lynch


In Forrester's evaluation of the emerging market for conversational AI for customer service, we identified the 14 most significant providers in the category — [24], Aivo, Avaamo, Cognigy, eGain, Inbenta Technologies, Interactions, IPsoft,, Log

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