Tech Tide Report

The Forrester Tech Tide™: Digital Claims Management, Q4 2019

Sixteen Technologies Underpin Claims Management

October 11th, 2019
Oliwia Berdak, VP, Research Director
Oliwia Berdak VP, Research Director
With contributors:
Stephen Powers , Ellen Carney , Craig Le Clair , Brandon Purcell , Kate Leggett , Martha Bennett , Rob Koplowitz , Corrado Loreto , Sam Bartlett

Summary

Claims management is critical to insurers' ability to protect customers in times of duress while protecting firms' financials. To accelerate performance in claims management, carriers are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the 16 technology categories that support claims management. Insurance executives should read this report to shape their firm's investment approach to these technologies.

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