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For Application Development & Delivery Professionals

The Forrester Wave™: CRM Suites For Large Organizations, Q1 2015

Salesforce, SAP, Oracle, And Microsoft Lead A Mature Field Of Vendors

March 25, 2015

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Why Read This Report

In this Forrester Wave evaluation of customer relationship management (CRM) suites for enterprise organizations, we identified the nine most significant CRM suites solutions — Infor CRM (formerly known as SalesLogix), Microsoft Dynamics CRM, NetSuite, Oracle Siebel CRM, Pegasystems, Salesforce, SAP CRM, SAP Cloud for Customer, and SugarCRM — and researched, analyzed, and scored them. This report details our findings in order to help application development and delivery (AD&D) professionals supporting CRM operations select the right partner for their customer engagement initiatives.

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  • The Forrester Wave™: CRM Suites For Large Organizations, Q1 '15

Table of Contents

  • Modern CRM Supports Customers In Their End-To-End Journeys
  • The CRM Market Is On The Cusp Of Significant Change
  • More Is Not Better In The CRM Market — Sometimes It Is Worse
  • CRM Evaluation Overview
  • The Results: Salesforce, SAP, Oracle, And Microsoft Dominate
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

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