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The Forrester Wave™: Collaboration Platforms, Q3 2009

Microsoft And IBM Lotus Lead; Novell Challenges

August 6, 2009

Primary author headshot

Authors

  • By Rob Koplowitz
  • with Matthew Brown,
  • Sara Burnes

Why Read This Report

In Forrester's 66-criteria evaluation of collaboration platform vendors, we found that Microsoft and IBM Lotus led the pack based on the breadth of functionality in their offerings. Novell edged into the Leaders' quadrant with its Teaming product. MindTouch, the only open source option in this Forrester Wave, landed as a Strong Performer. Open Text represented a strong option, particularly for current Open Text ECM Suite customers. Atlassian, Jive Software, Socialtext, and Traction Software all approach the market with strong social networking capabilities. New entrant Cisco WebEx debuted as a Contender and will look to disrupt the market landscape over time. Central Desktop is the only pure software-as-a-service (SaaS) offering with a focus on small and medium businesses, as well as enterprise departments.

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Table of Contents

  • Collaborative Platforms Drive Knowledge Worker Efficiency, Lower Risk
  • Evaluation Overview: Breadth And Depth Can Be At Odds
  • The Results: Traditionals Lead, But The Overall Landscape Is Richer Than Ever
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

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