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For Customer Experience Professionals

The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017

Ten Providers That Matter And How They Stack Up

April 10, 2017

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Why Read This Report

In our 39-criteria evaluation of customer feedback management platform providers, we identified 10 vendors that matter — Clarabridge, Confirmit, InMoment, MaritzCX, Medallia, NICE, Qualtrics, Satmetrix Systems, SMG, and Verint Systems — and researched, analyzed, and scored them. This report shows how each provider measures up and helps CX professionals make the right choice.

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  • Forrester Wave™: Customer Feedback Management Platforms, Q2 '17

Table of Contents

  • CFM Platforms Fuel CX Transformation Efforts
  • Customer Feedback Management Platforms Evaluation Overview
  • Tech Provider Profiles
  • Supplemental Material
  • Related Research Documents

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