The Forrester Wave™: Customer Feedback Management Platforms, Q2 2017
Ten Providers That Matter And How They Stack Up
April 10, 2017
Why Read This Report
In our 39-criteria evaluation of customer feedback management platform providers, we identified 10 vendors that matter — Clarabridge, Confirmit, InMoment, MaritzCX, Medallia, NICE, Qualtrics, Satmetrix Systems, SMG, and Verint Systems — and researched, analyzed, and scored them. This report shows how each provider measures up and helps CX professionals make the right choice.
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- Forrester Wave™: Customer Feedback Management Platforms, Q2 '17
Table of Contents
- CFM Platforms Fuel CX Transformation Efforts
- Customer Feedback Management Platforms Evaluation Overview
- Tech Provider Profiles
- Supplemental Material
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