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For Customer Experience Professionals

The Forrester Wave™: Customer Feedback Management Platforms, Q4 2018

The Nine Providers That Matter Most And How They Stack Up

October 30, 2018

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Why Read This Report

In our 40-criteria evaluation of customer feedback management (CFM) providers, we identified the nine most significant ones — Clarabridge, Confirmit, InMoment, MaritzCX, Medallia, NICE Satmetrix, Qualtrics, SMG, and Verint — and researched, analyzed, and scored them. This report shows how each provider measures up and helps customer experience (CX) professionals choose the right CFM vendor for their organization.

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Table of Contents

  • CFM Is Critical To CX Transformation
  • CFM Evaluation Overview
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

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