Wave Report

The Forrester Wave™: Desktop Videoconferencing, Q3 2013

Microsoft Leads, Followed By Avaya, Cisco Systems, And Vidyo

September 13th, 2013
Philipp Karcher, null
Philipp Karcher
With contributors:
Peter Burris , Kelsey Murphy

Summary

There are four major categories of desktop videoconferencing solutions: consumer applications, unified communications (UC) clients, video pure plays, and webconferencing. In Forrester's 60-criteria evaluation, we identified the 10 most significant software providers in three of those categories — Avaya, Blue Jeans Network, Cisco Systems, IBM, IOCOM, LifeSize, Microsoft, PGi, Polycom, and Vidyo — and researched, analyzed, and scored their products. Another report, the Forrester Wave on webconferencing, evaluates solutions whose feature set prioritizes sharing content and offers videoconferencing as a secondary feature. This report details our findings about how well the evaluated products fulfill our criteria and where they stand in relation to each other to help the collaboration leadership team select the right solution for the company's environment.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.