Save or Share this Report

For Enterprise Architecture Professionals

The Forrester Wave™: Document Output For Customer Communications Management, Q1 2014

Vendors Target Interactive Use Cases And Corporate Solutions

January 8, 2014

Primary author headshot

Authors

Why Read This Report

Customer communications management is a frequent topic of inquiries by Forrester clients who are looking for direction on how to update their technology for new business demands and usage patterns — such as the need for unified and consistent content across multiple communication challenges. To assist them, Forrester evaluated 11 document output for customer communications management (DOCCM) vendors across 26 criteria, finding strong differences in document design and composition, business empowerment, use cases, implementation, workflow, and reporting. During the next few years, DOCCM platforms will continue to bring better customer experiences, become easier to use, evolve toward broader communication needs, and more tightly integrate with other business applications.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2495 USD).

Purchase

Tools And Templates

Vendor Selection Aids

vendor selection icon
  • Forrester Wave™: Document Output For Customer Communications Management, Q1 '14

Table of Contents

  • Why Document Output For Customer Communications Matters
  • Products Strive To Meet Broader Communications Goals
  • DOCCM Providers Worth Watching
  • DOCCM Vendors Represent A Mix Of Strength And Focus
  • DOCCM Evaluation Overview
  • DOCCM Suites Greatly Improved Scale And Interactive Capabilities
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

Recommended Research