Wave Report

The Forrester Wave™: EMEA Workplace Services, Q2 2013

Providers Driving Workplace Services In EMEA

May 14th, 2013
Bill Martorelli, Principal Analyst
Bill Martorelli Principal Analyst
Wolfgang Benkel, null
Wolfgang Benkel
With contributors:
Christopher Andrews , Fraser Tibbetts

Summary

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the workplace agenda. Key to fulfilling these expectations is the set of service providers that provide much-needed support for this transition in the form of workplace services. In Forrester's 36-criteria evaluation of workplace services vendors, we identified the 10 most significant workplace services providers in EMEA — Atos, Capgemini, Computacenter, Fujitsu, Getronics Workspace Alliance (GWA), HCL, HP, IBM, T-Systems, and Unisys — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help sourcing and vendor management (SVM) professionals select the right partner for their workplace services requirements.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.