Skip to main content

Save or Share this Report

For Enterprise Architecture Professionals

The Forrester Wave™: Enterprise Content Management — Transactional Content Services, Q2 2017

Our Evaluation Of 13 Vendors In A Market In Transition

April 5, 2017

Primary author headshot


Why Read This Report

In our 28-criteria evaluation of enterprise content management (ECM) transactional content services (TCS) providers, we identified the 13 most significant ones — Alfresco Software, Everteam, Hewlett Packard Enterprise (HPE), Hyland, IBM, Kofax, Laserfiche, M-Files, Newgen Software, OpenText Content Suite, OpenText Documentum, SER Group, and Upland Software — and researched, analyzed, and scored them. This report shows how each provider measures up and helps enterprise architecture (EA) professionals make the right choice when requirements are skewed to capturing, analyzing, processing, and managing large volumes of content to support customer and operational transactions.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2995 USD).


Tools And Templates

Vendor Selection Aids

vendor selection icon
  • Forrester Wave™: Enterprise Content Management — Transactional Content Services, Q2 '17

Table of Contents

  • ECM Use Cases Evolve, Forcing Both Fragmentation And Consolidation
  • Transactional Content Services Deliver Tangible Business Benefits
  • ECM Transactional Content Services Evaluation Overview
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

Recommended Research