Wave Report

The Forrester Wave™: European Procure-To-Pay Services, Q3 2006

Outstanding Performers Are Lacking, But Accenture Leads The Evaluation

September 8th, 2006
ED
Euan Davis
With contributors:
Andrew Parker , Caroline Roeleveld-Hoekendijk

Summary

Forrester evaluated European procure-to-pay services vendors across 29 criteria and found no outstanding provider — although Accenture leads the current pack. The overall strength of its strategy and market positioning inches it ahead of the field; however, Ariba, IBM, Infosys BPO, and Xansa are all strong performers. In particular, IBM shows solid performance across the criteria from the strength of its current offering, support of the procurement process, service delivery, and, like Accenture, multicountry support and leverage of a global delivery model. Ariba's industry momentum and market presence also warrant a mention. For Xansa, the major flaw was its single-country focus on the UK for service delivery — limiting the firm's value to major enterprise clients.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.