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The Forrester Wave™: Global IT Infrastructure Outsourcing, Q2 2007

Accenture And EDS Stand Out, But India-Based Firms Challenge The Old Guard

June 14, 2007

Authors

  • By Paul Roehrig, Ph.D.
  • with Christine Ferrusi Ross,
  • Allison Thresher

Why Read This Report

Forrester evaluated leading global IT infrastructure outsourcing service providers across 31 criteria — including additional 23-item reference client surveys — and found that Accenture and EDS stand out from the rest based on the formidable delivery capabilities and strategic focus of each. Not surprisingly, Capgemini, CSC, HP, and IBM all maintained their leadership in this mature business. Relatively small Perot Systems and financially struggling Unisys also just made it into the Leaders band, mainly buoyed by first-rate reference client scores. Not surprising for those paying attention to India-based firms, TCS, Infosys, small but formidable HCL, and giant Wipro also demonstrated high-quality capability and — for the first time — achieved leadership positions.

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Table of Contents

  • Infrastructure Services Are Essential For Global Commerce
  • Global IT Infrastructure Outsourcing Evaluation Overview
  • EDS Leads In Current Offering; India-Based Providers Jump Into Leaders Band
  • Service Provider Profiles
  • Supplemental Material
  • Related Research Documents

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