Wave Report

The Forrester Wave™: Salesforce Implementation Partners, Q2 2015

The 13 Providers Best Suited For Larger, Transformational Salesforce Projects

June 26th, 2015
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Christopher Andrews , Arelai Ephraim , Ian McPherson

Summary

Salesforce — the behemoth of the software-as-a-service (SaaS) world — continues to expand into new solution areas, larger and more global deployments, and more strategic business processes. Salesforce has become a leading platform for digital business transformation; it is powering new business models at companies such as Honeywell, The Coca-Cola Company, and Burberry. But, the growing scale and complexity of Salesforce projects creates challenges for its customers — who struggle with people, process, and technology issues in these larger initiatives. These customers are turning to third-party ecosystem partners for help managing technical complexity, business process complexity, and organizational change issues. In Forrester's 36-criteria evaluation of Salesforce implementation partners, we identified and analyzed the four most significant services partners — Accenture, Deloitte, Capgemini, and Salesforce Services — that are capable of implementing larger, more complex Salesforce projects. This report details our findings and helps application development and delivery (AD&D) professionals select the right partner for their large Salesforce implementation projects.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($2995).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.