Wave Report

The Forrester Wave™: Salesforce Implementation Partners, Q3 2017

Dozens Of Salesforce Partners Know The Tech — But Few Have Proven Ability To Drive Digital Business In Salesforce Deployment

July 24th, 2017
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Christopher Andrews , Andrew Reese , Bill Seguin

Summary

Salesforce buyers have evolved from a seeking a cloud customer relationship management (CRM) tool to seeking a strategic platform for digital business. In our 35-criteria evaluation of Salesforce implementation partners, we identified the 11 that matter most for digital transformation — Accenture, Capgemini, Cognizant, Deloitte, IBM, NTT DATA, PwC, Salesforce, TCS, Tech Mahindra, and Wipro — and researched, analyzed, and scored them. This report shows how each measures up and helps application development and delivery (AD&D) professionals select the right one.

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