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For B2C Marketing Professionals

The Forrester Wave™: Social Depth Platforms, Q2 2015

The Seven Community Providers That Matter Most And How They Stack Up

June 22, 2015


  • By Kim Celestre,
  • Erna Alfred Liousas
  • with Mary Pilecki,
  • Mike Carpenter

Why Read This Report

In Forrester's 62-criteria evaluation of social depth platform (SDP) vendors, we identified the seven most significant software providers — Acquia, Jive, Lithium, Livefyre, Salesforce, Sprinklr, and Zimbra — in the category and researched, analyzed, and scored them. This report details our findings about how well each vendor fulfills our criteria and where they stand in relation to each other to help B2C marketing professionals select the right partner for their social depth community platform.

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Tools And Templates

Vendor Selection Aids

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  • Forrester Wave™: Social Depth Platforms, Q2 '15

Table of Contents

  • Marketers Influence Buyers Through Social Experiences
  • Social Depth Platform Evaluation Overview
  • Evaluated Vendors Provide Rich Social Experiences
  • Vendor Profiles
  • Supplemental Material