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The Forrester Wave™: Web Conferencing, Q2 2006

WebEx, Microsoft, and Adobe Are Close Leaders In Our Lab-Based Evaluation

June 6, 2006

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  • By Claire Schooley
  • with Connie Moore,
  • Lucy Fossner,
  • Eric Kim

Why Read This Report

Forrester evaluated six leading hosted Web conferencing solutions across 108 criteria. WebEx Communications Meeting Center garnered top scores because of its consistent high performance, coupled with the breadth and depth of the overall product. Closely following WebEx as Leaders are Microsoft Office Live Meeting, which offers excellent integration with other applications, and Adobe Systems Macromedia Breeze, which has superior flexibility. Microsoft Office Live Meeting and WebEx Meeting Center are best for online meetings with participants from various locations worldwide. Breeze is especially good for meetings with multiple presenters, and it supports rich media. Elluminate Live! is a Strong Performer with cross-platform support and good multimedia capabilities; it is best suited for enterprises that use integrated VoIP and seek a solution with deep training capabilities. iLinc Communications MeetingLinc, another Strong Performer, emphasizes easy-to-use conferencing and is best suited for users on Windows. Raindance Meeting Edition, a Contender, is easy to use but lacks integration features, making it best suited as a standalone app with audio and Web services provided by Raindance.

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Table of Contents

  • Web Conferencing Is Valued For Worker Productivity And Cost Savings
  • Web Conferencing Evaluation Overview
  • WebEx, Microsoft, and Adobe Lead in Web Conferencing
  • Vendor Profiles
  • Supplemental Material
  • Related Research Documents

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