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For Infrastructure & Operations Professionals

The Future Of Service Delivery Requires A New Management Taxonomy

December 10, 2015

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  • By Jean-Pierre Garbani
  • with Eveline Oehrlich,
  • Elinor Klavens,
  • Vanessa Wegner

Why Read This Report

Management software vendors tend to provide products that only resolve targeted parts of business service management. Efficient technology management organizations look for complete solutions that ensure a perfect customer experience. I&O pros should use a service management taxonomy as a common reference model to select the right products to support their business services and achieve operational excellence.

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Table of Contents

  • I&O Is Responsible For Managing The Business Service
  • A New Service Management Taxonomy For Operational Excellence
  • ITIL And The New Service Management Taxonomy
  • Recommendations

  • Become Lean And Agile
  • Related Research Documents