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For eBusiness & Channel Strategy Professionals

The Future Of Shopping

Only Six Sectors Will Thrive; Others Will Struggle Or Die

April 9, 2015

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Why Read This Report

The retail industry is more complex than ever. Every year, startups release new technologies that promise to help consumers shop more easily or aim to help retailers improve their businesses. At the same time, consumers are changing. Digital natives are now sought-after shoppers with disposable income and retailers are nervous that these consumers are capricious and demanding, with unique expectations for products, customer service, and payments. But larger economic factors pose even bigger challenges for retailers: Real incomes since the 1970s have declined for many households, driving fierce competition among retailers, even more so than web pure plays or mobile devices. We expect these negative economic trends to continue and the retail sector will face even bigger obstacles to growth like runaway inflation in education and healthcare. This report outlines the challenges and opportunities that eBusiness and channel strategy professionals will need to address to grow their online and offline sales.

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Table of Contents

  • Retail Is Changing But Most Retailers Don't Understand Why
  • Many Innovations Are On The Horizon To Help Retail Financials
  • Big Boxes Shrink And Make Way For Small Boxes

  • Cut Costs Without Creating A Bad Experience . . . Or Perish

  • The Same Old, Same Old In Retail Means A Slow Steady Death
  • Supplemental Material
  • Related Research Documents

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