Save or Share this Report

For Infrastructure & Operations Professionals

The Managed Service Market Continues To Percolate

Economic Worries Drive Consideration, While Business Value Drives Satisfaction

July 14, 2009

Primary author headshot


  • By Henry Dewing
  • with Madiha Ashour,
  • Ellen Daley

Why Read This Report

Managed services vendors promise mitigation of economic and technology risk to business customers, and some IT professionals are buying those services. The market for many new and traditional managed services has weathered the recent economic environment with modest growth. North American use of managed services is expected to catch up to Western Europe as new application and infrastructure "as-a-service" offerings deliver low-risk, variable cost vehicles to invest in technology that accelerates business. Bundles of services and new provider ecosystems enable buyers to reduce the complexity of their relationships with vendors, complementing the business value delivered. Managed service providers will have to deliver business value by offering bundles of service that directly affect their customers' top- and bottom-line results in order to grow their managed services business and power improved business performance in the second half of 2009.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Purchase Report

This report is available for individual purchase ($2495 USD).


Table of Contents

  • Managed Services Interest Is Growing Despite The Economy

  • Managed Service Providers Must Act As Strategic Advisors
  • Related Research Documents