The Process-Driven Business Of 2020
Why And How To Shift From Incremental Improvement To Transformation
April 16, 2012
Why Read This Report
Business executives expect the CIO to help continuously improve processes by implementing major software suites, developing new apps, or enhancing existing processes. Spurred by the great recession, CIOs have sharpened their focus on processes, as companies strive for greater efficiency, better operations, a more compelling customer experience, and transformed business models. CIOs must now standardize processes around the globe (no small task), create shared services, deploy business process management (BPM) suites to fill the gaps left by enterprise suites, and integrate collaboration and social with processes. This report describes why companies are becoming process-driven and how CIOs can play a pivotal and strategic role in helping the enterprise shift from isolated projects to a sustainable BPM program.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($2495 USD).Purchase
Table of Contents
- Five Accelerators Will Shape The Business Process Landscape In 2020
- Transformation Requires A Process-Driven Business
- Process-Driven Businesses Need Big Process Thinking
- Embrace Big Process To Reach Your Transformation Vision Before 2020
- Supplemental Material
- Related Research Documents