Decision Tool

The State Of Business Process Change Maturity Self Assessment

March 29th, 2011
Alexander Peters, Ph.D., null
Alexander Peters, Ph.D.
With contributor:
Connie Moore

Summary

This survey assesses the maturity of business process change initiatives using a scale of 1 to 5, with five being optimized. Forrester has developed and tested the survey framework including assessment criteria and scoring system during several advisory sessions and in a survey of more than 150 business process professionals, and documented the logic in a complementary research document. The criteria is divided into four categories.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.