The State Of Customer Experience Management, 2013

March 22nd, 2013

Megan Burns

With contributors:

Harley Manning , Allison Stone

Summary

Customer experience management (CEM) is top of mind for many companies as they kick off 2013. This report sheds light on the current state of CEM, using data we collected from our Customer Experience Peer Research Panel. Customer experience professionals can use this data to determine whether they need to play CEM catch-up and to justify requests for more funding, resources, and support from senior leadership.

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This report is available for individual purchase ($1495).

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