Trends Report

The State Of Development Of The IT Services Global Delivery Model

The Next Level Will Focus Less On Labor And More On IP

November 7th, 2007
John McCarthy, null
John McCarthy
With contributors:
Sudin Apte , Christine Ferrusi Ross , Allison Thresher

Summary

The adoption of and investment in a low-cost global delivery model (GDM) has accelerated over the past 36 months. We've arrived at the "hub and spoke" stage, where even the multinational corporations (MNCs) like IBM, Accenture, CSC, and Capgemini use India as the main center for innovation, with other locations following its lead. This second phase in the development of a global delivery model won't focus on hiring huge legions of programmers. Instead, it will emphasize the deployment of consistent processes to stitch together a burgeoning network of centers and the creation of a pool of solution accelerators that optimize the scarce management resources in locations like India.

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