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For CIOs

The State Of Enterprise IT Services: 2008

Business Data Services North America And Europe

September 9, 2008

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Why Read This Report

This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise IT Services Survey, North America And Europe, Q2 2008. This survey also includes questions about vendor management and sources of information that influence purchasing decisions. Overall firms are expanding their IT services spending but taking an "activist sourcing" approach to governance.

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Table of Contents

  • About This Document
  • Basic Segmentation Available
  • Despite An Economic Slowdown, IT Services Spending Is On The Rise
  • IT Spending Attitudes In Light Of Economic Conditions
  • Current IT Services Budgets And Spending Plans
  • Infrastructure Outsourcing Plans
  • Applications Outsourcing Plans
  • IT Services Consulting Plans
  • Comparing Offshore And Onshore Providers
  • However, Satisfaction With Outsourcing Decision Remains Low
  • IT Services Challenges
  • Firms Take An Activist Approach To Managing IT Services Vendors
  • IT Services Agenda
  • Vendor Management Strategies
  • IT Services Vendor Landscape
  • Sources Of Information And Purchasing Influence
  • Data Available In This Survey
  • Supplemental Material

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