The State Of Enterprise Networks And Telecommunications: 2009
Business Data Services North America And Europe
August 7, 2009
Why Read This Report
This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009. Even given the current economic crisis, enterprises recognize the importance of network and telecommunications (N&T) products and services. What are the top investments and interest areas? Mobility, unified communications (UC), and managed services. A new addition to this survey includes questions about how economic conditions are affecting N&T spending, as well as where purchasing power lies within the IT organization for specific technologies such as UC, landline data, voice, and enterprise mobility.
Already a Client?
Log in to read this document.
Become a Forrester Client
Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.
This report is available for individual purchase ($2495 USD).Purchase
Table of Contents
- About This Document
- Basic Segmentation Available
- North American And European Networks And Telecom 2009 Outlook
- Economy Questions
- Telecom Initiatives
- Managed Telecom Services
- Contact Centers
- Unified Communications
- Landline Data
- Wireless And Mobility
- Sources Of Influence
- Data Available In This Survey
- Supplemental Material
Contact Center Purchase Plans And Trends In 2009
August 13, 2009 | Elizabeth Herrell
2017 Customer Service Trends: Operations Become Smarter And More Strategic
January 27, 2017 | Kate Leggett
Use Outsourcers To Build Your Omnichannel Customer Service Future
July 14, 2015 | Ian Jacobs