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For CIOs

The State Of IT Maturity, 2018

The Benchmark Report In The IT Transformation Playbook

February 25, 2019

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This report is part of "Optimize" in The IT Transformation Playbook.

Why Read This Report

Forrester surveyed nearly 10,000 global business and technology decision makers to better understand what mature technology leaders are doing to meet their firms' customer-obsessed business needs. Half of the respondents were IT leaders, and the other half were tech-focused business leaders. The results uncover areas where mature CIOs and other leaders are investing significantly more than others — as well as some capabilities where they aren't doing enough.

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Table of Contents

  • Customer Obsession Sets The Context For IT
  • Many IT Leaders Overestimate Their Maturity
  • Mature Organizations Pursue Transformative IT Capabilities
  • Recommendations

  • Focus On Speed While Catching Up On Basics
  • Supplemental Material
  • Related Research Documents

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