The Top 10 Trends Among VoC Leaders, 2019

April 15th, 2019

Faith Adams

With contributors:

Harley Manning , Ben Salamin , Shayna Neuburg

Summary

Forrester interviewed customer experience (CX) professionals, customer feedback management vendors, and CX consultancies to find out what's enabling voice-of-the-customer (VoC) leaders to be successful. We found 10 trending practices that help lead to best-in-class VoC programs. Before CX pros adopt these practices, they must first consider how each action will work within the constraints of their organization.

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