Save or Share this Report

For eBusiness & Channel Strategy Professionals

The Top Strategies For Replatforming Your Commerce Solution

Knowing Your Digital Maturity — And Tracking Customer Expectations — Is Critical To Staging A Successful Launch

December 17, 2019

Primary author headshot

Authors

Why Read This Report

As customer expectations continue to rise and a new generation of digital buyers enters the market, delivering compelling digital experiences requires new levels of agility. And the stakes are increasing, especially as direct-to-consumer (DTC) models and new channels like marketplaces get traction. Yet, many of the eCommerce solutions deployed today, and the teams that deployed them, are one or two generations behind. This report guides you through the toughest decisions you'll have to make and provides lessons from your top-performing peers to help you stage a successful rollout.

Get Access

Already a Client?

Log in to read this document.

Become a Forrester Client

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.

Want to know what will happen in 2020? Visit Forrester's Predictions 2020 Hub, where you can read what's coming next in marketing, customer experience, technology, innovation, and more.

Purchase Report

This report is available for individual purchase ($745 USD).

Purchase

Table of Contents

  • It's Time To Replatform As Maintenance And Opportunity Costs Swell
  • Assess Your Digital Maturity To Guide Your Replatforming Path
  • Use Agile Practices To Reduce Risk And Evolve New Experiences
  • Recommendations

  • Invest In New Skills, Then Invest In A Future-Proof Platform
  • Supplemental Material
  • Related Research Documents

Recommended Research