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For eBusiness & Channel Strategy Professionals

The US Last-Mile Landscape Today

eCommerce's Future Depends On Innovation In Package Delivery

August 2, 2019

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Why Read This Report

More than 15 billion eCommerce orders were delivered to customers in the US in 2018. Not only are the costs of these shipments increasing, but many of those deliveries are inefficient and generate negative externalities such as congestion and pollution for residential communities. This is the first in a series of documents addressing opportunities, challenges, and innovations related to eCommerce deliveries in the US.

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Table of Contents

  • New Types Of Delivery Models Are Emerging
  • The Cost Of Last-Mile Delivery Is Enormous To Everyone
  • Recommendations

  • Retailers Can't Overlook High Costs And Inefficiency Much Longer
  • What It Means

  • Customer Experience Is On A Collision Course With Sustainability
  • Supplemental Material
  • Related Research Documents

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