Report

The Adaptive Thinker: Flex Between Divergent And Convergent Thinking To Win

August 15th, 2019
With
Amanda Chen
and Shayna Neuburg

Summary

Every business runs on thinking, mostly in two modes: divergent and convergent. Yet individuals and organizations tend to favor one mode over the other when they shouldn't — or misapply them. This report for customer experience (CX) pros explains how you

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