The Age Of The Customer Redefines Technology Management Archetypes

The CIO's Dual Agenda — Both BT And IT — Requires Customer Understanding And Responsiveness
April 1st, 2014
With Contributors:
Khalid Kark
Peter Burris
and Nate Fleming


CIOs now face a dual agenda — BT and IT. This is the age of the customer: a 20-year business cycle in which the most successful companies will reinvent themselves to systematically understand and serve increasingly powerful customers. CIOs must focus on b

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