Report

The Australia Customer Experience Index, 2015

A Benchmark Of How Well Brands In Australia Use The Customer Experience To Create And Sustain Customer Loyalty
September 14th, 2015
With Contributors:
Roxana Strohmenger
Erna Esa
and Bill Nagel

Summary

How good is the customer experience (CX) at leading companies in Australia? This report helps answer that question by applying Forrester's Customer Experience Index (CX Index™) methodology to benchmark 58 Australian brands in eight industries: banks, cred

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