Roadmap Report

The COVID-19 Crisis Will Accelerate Enterprise Automation Plans

May 5th, 2020
Leslie Joseph, Principal Analyst
Leslie Joseph Principal Analyst
With contributors:
Glenn O'Donnell , Ashutosh Sharma , J. P. Gownder , Sukriti Dangi , Bill Nagel

Summary

The COVID-19 pandemic is an unprecedented event in every sphere of human life. As the situation continues to evolve, governments and communities draw on their reserves of resolve and resilience to cope with and mitigate the crisis. At the same time, the outbreak is creating structural changes within enterprises and in the world of work. When this pandemic passes, some behaviors and changes adopted during the pandemic will remain with us and affect both the workforce and work itself. This report looks at how automation has been a major force reshaping work since long before the COVID-19 pandemic; now, it’s taking on a new urgency in the context of business risk and resiliency.

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