Report

The Canada Customer Experience Index, 2019

How Brands Build Loyalty With The Quality Of Their Experience
July 15th, 2019
With Contributors:
William Willsea
Ben Salamin
and Shayna Neuburg

Summary

How well do leading brands build loyalty with the quality of their customer experience (CX)? This year, we reveal the scores of all 161 brands across 14 industries in the Canada Customer Experience Index (CX Index™). We also unveil new trends in CX qualit

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