Report

The European Banking Customer Experience Index, 2020

How European Banking Brands Earn Loyalty With The Quality Of Their Experience
November 17th, 2020
With Contributors:
Melissa Chaudet
Corrado Loreto
and Shayna Neuburg

Summary

How well do leading European banking brands earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 28 banking brands in the UK, France, Italy, and Spain that were analyzed as part of the European Cus

Want to read the full report?

This report is available for individual purchase ($1495).

Customers are the new market-makers, reshaping industries and changing how businesses compete and win. Success depends on how well and how fast you respond. Forrester Research gives you insights and frameworks aligned to your role to shorten the time between a great idea and a great outcome, helping your teams win in the age of the customer. Contact us to learn more.