Tech Tide Report

The Forrester Tech Tide™: Video Technologies For Customer And Employee Experience, Q1 2019

Eighteen Technologies Underpin Video Initiatives

January 30th, 2019
NB
Nick Barber
With contributors:
Stephen Powers , Allen Bonde , Charlie Ruhl , Peter Harrison

Summary

Video is increasingly critical to firms' ability to win, serve, and retain their customers. To accelerate their performance in video, companies are evaluating and adopting a range of contributing technologies. This Forrester Tech Tide™ report presents an analysis of the maturity and business value of the 18 technology categories that support video initiatives. Application development and delivery (AD&D) professionals should read this report to shape their firm's investment approach to these technologies.

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