The Forrester Wave™: Real-Time Interaction Management, Q4 2020

The 13 Providers That Matter Most And How They Stack Up
October 20th, 2020
With Contributors:
Robert Perdoni
and Christine Turley


In our 30-criterion evaluation of real-time interaction management (RTIM) providers, we identified the 13 most significant ones — Adobe, Boxever, Emarsys, FICO, IMImobile, Kitewheel, Pegasystems, Precisely, Salesforce, SAS, Teradata, Thunderhead, and Trea

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