Summary
Chatbots are seemingly everywhere today, and despite the many poor user experiences, they’ll continue to proliferate as companies double down on digital. However, there is good news: Over the next five years, we’ll see advances in the overall user experience, the use cases they apply to, and even how they’re designed. Despite their rocky first impressions, the future of the chatbot market is bright. This report describes how chatbots will continue to be refined and help organizations to better meet the needs of their customers, especially when those customers would prefer to interact with a machine rather than a human.
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