Vision Report

The Future Of Small Business Banking

Bank Brands Will Fade As Their SME Products Become Components In Other Companies’ Ecosystems

September 24th, 2019
With contributors:
Jacob Morgan , Aurelie L'Hostis , Benjamin Ensor , Piers Conway , Sam Bartlett


Banking for small- and medium-sized businesses is being disrupted by dozens of new entrants such as MYbank, Square, Stripe, Tide, and Xero that offer small- and medium-sized enterprises (SMEs) a wide range of digital services, including payments and lending. To help digital business leaders at established banks understand the future and lead change at their organizations, Forrester has outlined a vision of how the future of small- and medium-sized business banking will unfold.

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