The India Customer Experience Index, 2020

How Brands Build Loyalty With The Quality Of Their Experience
October 5th, 2020
With Contributors:
Sukriti Dangi
and Bill Nagel


How well do leading brands build loyalty with the quality of their customer experience (CX)? In this report, we reveal the scores of all 28 brands across four industries in the India Customer Experience Index (CX Index™) at the onset of the COVID-19 pande

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