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The State Of Automation In Indonesia

Indonesian Firms Are Adopting Automation For Customer-Facing Processes, But Challenges Remain
December 22nd, 2020
With Contributors:
Nancy Lin

Summary

Adaptiveness and customer experience (CX) improvements are key business priorities for firms in Indonesia in 2021, and automation will be a key enabler of these objectives. For 2021, Indonesian firms are prioritizing customer- and workforce-focused automa

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