Report

The State Of CX Management Maturity, 2020

The Benchmark Report In The CX Transformation Playbook
March 16th, 2021
With Contributors:
Ben Salamin
and Shayna Neuburg

Summary

A track record of providing high-quality customer experience (CX) is no guarantee of future CX success — especially in the wake of the COVID-19 pandemic, which turned traditional customer behavior on its head. Organizations that want to provide great expe

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