Report

The State Of CX Measurement And VoC Programs, 2020

Maturity And ROI Of These Programs Remain Low — As Findings From A Forrester Survey Show
May 3rd, 2021
With Contributors:
Brian Mukasa
and Shayna Neuburg

Summary

This report helps CX pros learn about the state of VoC and CX measurement programs and find out how their own program stacks up.

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