Trends Report

The State Of Digital Business 2014

May 7th, 2014
Nigel Fenwick, null
Nigel Fenwick
With contributors:
Martin Gill , Peter Burris , Nancy Wang


Forrester believes every business must transform into a digital business. Digital businesses continuously exploit digital technologies to both create new sources of value for customers and increase operational agility in service of customers. These firms increasingly use software to perform operations and guide engagement in ever more complex markets. And while 74% of today's business executives say their company has a digital strategy, only 15% believe that their company has the skills and capabilities to execute on that strategy. In this report, we examine the results from the Forrester/Russell Reynolds 2014 Digital Business Online Survey to reveal the reality of digital business in 2014. We examine digital business strategy, responsibilities, and org structures to help you transform your firm toward digital mastery.

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Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.