Report

The US Auto And Home Insurance Customer Experience Index, 2019

How US Insurers Earn Loyalty With The Quality Of Their Experience
September 24th, 2019
With Contributors:
Piers Conway
Ben Salamin
and Diane Lynch

Summary

How well do leading auto and home insurers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 19 insurers that we analyzed as part of Forrester's US Customer Experience Index (CX Index™). We also

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