Report

The US Customer Experience Index, 2020

How Brands Build Loyalty With The Quality Of Their Experience
June 15th, 2020
With
Ben Salamin
and Shayna Neuburg

Summary

As brands grapple with changing consumer behaviors thanks to COVID-19, how well have they built loyalty with the quality of their customer experience (CX)? This year, we reveal the scores of all 250 brands across 14 industries in the US Customer Experienc

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