Trends Report

The US Digital Retailers Customer Experience Index, 2018

How US Digital Retail Brands Earn Loyalty With The Quality Of Their Experience

June 19th, 2018
With contributors:
David Truog , Fiona Swerdlow , Sam Wolken , Bill Nagel

Summary

How well do leading digital retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the rankings of 11 digital retail brands that we analyzed as part of the US Customer Experience Index (CX Index™). We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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