Trends Report

The US Digital-Only Retailers Customer Experience Index, 2017

How US Digital-Only Retail Brands Earn Loyalty With The Quality Of Their Experience

Dylan Czarnecki
 and  four contributors
Nov 15, 2017

Summary

How well do leading digital-only retailers earn loyalty with the quality of their customer experience (CX)? This year, we reveal the complete rankings of 14 digital-only retail brands that we analyzed as part of the US CX Index. We also unveil surprising trends in CX quality and the role that emotion plays in CX. Customer experience professionals can use this report to inform their ongoing improvement efforts.

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