Trends Report

The US Last-Mile Landscape Today

eCommerce's Future Depends On Innovation In Package Delivery

August 2nd, 2019
With contributors:
Fiona Swerdlow , Carl Finkbeiner


More than 15 billion eCommerce orders were delivered to customers in the US in 2018. Not only are the costs of these shipments increasing, but many of those deliveries are inefficient and generate negative externalities such as congestion and pollution for residential communities. This is the first in a series of documents addressing opportunities, challenges, and innovations related to eCommerce deliveries in the US.

Want to read the full report?

Contact us to become a client

This report is available for individual purchase ($1495).

Forrester helps business and technology leaders use customer obsession to accelerate growth. That means empowering you to put the customer at the center of everything you do: your leadership strategy, and operations. Becoming a customer-obsessed organization requires change — it requires being bold. We give business and technology leaders the confidence to put bold into action, shaping and guiding how to navigate today's unprecedented change in order to succeed.